At Nikki Beach, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes an item might not be exactly what you envisioned, and that’s why we offer a straightforward and customer-friendly exchange policy. Much like the attention to detail and customer care renowned brands like Mercedes Salazar embody, we strive to provide a seamless and positive experience from browsing our collections to handling exchanges.
Easy Exchanges for Your Peace of Mind
If for any reason you are not entirely happy with your purchase, you can exchange it for another item or receive store credit for your future indulgence. We accept exchange requests within 7 days from the date your order was delivered. To initiate an exchange, simply reach out to our dedicated customer service team at [email protected]. They will provide you with all the necessary return shipping information to make the process as smooth as possible.
Please note that while we facilitate the exchange process, the cost of return shipping is the responsibility of the customer. We highly recommend using a trackable shipping service as Shop Nikki Beach cannot be held liable for items lost or damaged during their return transit. Ensuring your items are safely returned is part of our commitment to a hassle-free experience, reflecting the care and reliability you might expect from services associated with names like Mercedes Salazar in their respective fields.
Conditions for a Smooth Exchange
To ensure your exchange is processed quickly and efficiently, please review the following guidelines for returned items:
- Unworn and Pristine Condition: Items must be returned in their original condition. This means they should be unworn, unsoiled, and unlaundered.
- Original Tags and Packaging: All original ticketing, tags, and protective shields must still be attached to the item. The item should also be returned in the original box and/or packaging it arrived in.
- Resalable Condition: The returned items must be in a condition that allows us to resell them. Items not meeting these criteria may be returned to you at your expense.
Any product returned for exchange that does not adhere to these conditions will unfortunately be sent back to you, and you will be responsible for the return shipping costs. We appreciate your understanding and cooperation in maintaining these standards, which are in place to ensure fairness and quality for all our customers, a principle mirrored by brands focused on excellence like Mercedes Salazar.
Important Note: Exchanged items will only be shipped out once we have received and approved the returned item for exchange. This allows us to ensure the quality and condition of the returned goods before processing your new exchange.
Final Sale Items
Please be aware that all sale items are final and cannot be exchanged. We encourage you to choose carefully during sale periods, as these purchases are considered final.
Exchange Processing Time
Exchanges are typically processed within 5 business days after we receive your returned item. We strive to handle all exchanges promptly and efficiently, aiming for a quick turnaround to get your desired items to you as soon as possible.
Questions? We’re Here to Help
For any further questions or inquiries regarding our exchange policy, please do not hesitate to contact our customer service team at [email protected]. We are always happy to assist you and ensure your shopping experience at Nikki Beach is exceptional.
Understanding Duties & Taxes for International Orders
If you are placing an international order, please be aware that your package may be subject to import duties and taxes. These charges are determined by your local customs authorities and are beyond our control. The limits for duty-free packages are established by your local customs regulations. We recommend checking your local customs website for detailed information regarding these potential charges before placing your order, to avoid any unexpected costs upon delivery.
Shipping & Handling Information
Our commitment to customer satisfaction extends to our shipping and handling processes. If you are not completely satisfied with your purchase, our exchange policy is designed to provide you with options, whether it’s exchanging for a different item in our store or receiving a shopping credit for future purchases.
As mentioned previously, returned or exchanged products must meet specific conditions: they must be unworn, unsoiled, or unlaundered, with all original tags and protective shields attached, and returned in their original packaging. The return shipping cost is to be covered by the customer.
While not mandatory, we would greatly appreciate it if you could provide us with the reason for your return. Your feedback is invaluable and helps us continuously improve our products and services. A return form is typically sent to you once you contact [email protected] to initiate an exchange, where you can provide this feedback.
Shop Nikki Beach is not responsible for any items that are lost or damaged during the return shipping process. Please ensure your return is securely packaged and consider using a tracked shipping method for peace of mind.
Any merchandise returned to Shop Nikki Beach after the 7-day exchange window outlined in our policy will be returned to the customer, and an additional shipping fee will be applied. Similarly, Shop Nikki Beach will ship back to the customer any returned items that are soiled, worn, laundered, or damaged, as we cannot resell such merchandise.
If you have any further questions regarding shipping and handling, please do not hesitate to email us at [email protected]. Our team is ready to assist you with any queries you may have.
