Mercedes-benz Of Naples is committed to upholding the highest standards of business conduct and ethical practices in all aspects of our operations. Our dedication to our customers and our commitment to integrity are the cornerstones of our success. Every member of the Mercedes-Benz of Naples team, from our sales professionals to our service technicians and management, is expected to maintain these high standards in their daily duties and responsibilities. We believe in practicing honesty and integrity to ensure we comply with all applicable laws and regulations and maintain the trust our customers place in us.
Upholding Customer Trust and Transparency
It is crucial for Mercedes-Benz of Naples to maintain an environment where employees and customers alike feel comfortable raising concerns. This policy is designed to encourage open communication regarding any conduct that might not align with our ethical standards or legal obligations. We believe that addressing concerns promptly and effectively is essential to maintaining a positive and trustworthy environment. Therefore, it is the responsibility of every team member at Mercedes-Benz of Naples to report any concerns about potential violations of our code of ethics or any suspected breaches of regulations that govern our dealership’s operations.
Commitment to Non-Retaliation
Mercedes-Benz of Naples strictly prohibits any form of retaliation against any employee who, in good faith, reports a potential ethical violation or a suspected legal breach. Our values are firmly against any punitive actions towards individuals who come forward to report concerns, whether it is a complaint related to discrimination, suspected fraud, or any violation of regulations affecting our dealership. Any employee found to be retaliating against another employee who has reported a concern in good faith will face disciplinary action, up to and including termination of employment. We foster a culture where speaking up is encouraged and protected.
Clear and Accessible Reporting Channels
Mercedes-Benz of Naples maintains an open-door policy to ensure that all employees have easy and accessible channels for voicing their questions, concerns, suggestions, or complaints. We encourage employees to initially share any concerns with their immediate supervisor. Supervisors are trained to address concerns effectively and escalate them appropriately when necessary. If an employee is not comfortable discussing the matter with their supervisor, or if they are unsatisfied with the supervisor’s response, they are encouraged to speak with the General Manager or the Human Resources Manager. Supervisors and managers are required to report any complaints or concerns regarding suspected ethical or legal violations in writing to the Human Resources Director, who is responsible for ensuring a thorough investigation of all reported complaints. Employees can also directly submit their concerns in writing to their supervisor, the General Manager, or the designated Compliance Officer.
Dedicated Compliance Oversight
At Mercedes-Benz of Naples, the Human Resources Director serves as the Compliance Officer, responsible for overseeing the investigation and resolution of all complaints related to unethical or illegal conduct. The Compliance Officer plays a vital role in ensuring that all concerns are addressed promptly and effectively. This includes advising the General Manager and dealership ownership of all complaints received and their resolutions. Furthermore, the Compliance Officer provides regular reports, at least annually, to the Finance Committee Chair on compliance activities, especially those pertaining to accounting practices or any alleged financial irregularities, ensuring transparency and accountability in our financial operations.
Handling Financial and Auditing Concerns
The Human Resources Director, in their role as Compliance Officer, is also responsible for immediately informing the Chair of the Finance Committee or the General Manager of any concerns or complaints that arise related to corporate accounting practices, internal controls, or auditing matters. They will work closely with the Finance Committee to ensure that any such matter is thoroughly investigated and resolved efficiently. This immediate response protocol is crucial for maintaining the financial integrity and trustworthiness of Mercedes-Benz of Naples.
Acting with Integrity and Good Faith
Anyone who submits a written complaint regarding a violation or suspected violation at Mercedes-Benz of Naples must act in good faith and have reasonable grounds for believing that the information disclosed indicates a genuine violation. Submitting complaints in good faith is essential to the integrity of our reporting system. Conversely, any allegations that are proven to be unsubstantiated and are found to have been made maliciously or knowingly false will be considered a serious disciplinary offense. This measure is in place to protect the integrity of the reporting system and the individuals involved.
Maintaining Confidentiality and Privacy
Mercedes-Benz of Naples understands the sensitive nature of reporting potential violations. Therefore, violations or suspected violations can be reported on a confidential basis by the complainant. We are committed to protecting the confidentiality of those who come forward to report concerns. Reports of violations or suspected violations will be kept confidential to the greatest extent possible, consistent with the necessity to conduct a comprehensive and fair investigation. Maintaining confidentiality encourages individuals to come forward without fear of reprisal, ensuring a more transparent and ethical workplace.
Thorough Investigation and Corrective Action
The Human Resources Director at Mercedes-Benz of Naples will ensure that every person who submits a complaint receives acknowledgment of their reported violation or suspected violation, confirming that their concerns have been received and are being taken seriously. All reports are promptly investigated to determine the facts and ensure fairness. If the investigation warrants it, appropriate corrective action will be taken swiftly to address the issue and prevent future occurrences. This commitment to thorough investigation and corrective action underscores our dedication to maintaining a high standard of ethics and compliance at Mercedes-Benz of Naples, ensuring a trustworthy environment for both our employees and valued customers in Naples and beyond.
