Are you an experienced automotive technician with a passion for Mercedes-Benz and a knack for leadership? Mercedes-Benz Manhattan, located at our flagship 11th Avenue location in New York, NY, is seeking a highly motivated and skilled Shop Foreperson to join our elite service team. This pivotal role is ideal for a dedicated professional committed to upholding the unparalleled standards of Mercedes-Benz while ensuring exceptional customer service.
As Shop Foreperson at Mercedes-Benz Manhattan, you will be the linchpin of our service workshop, responsible for orchestrating the seamless flow of work. Your primary objective will be to plan, organize, lead, and control service operations, guaranteeing timely and efficient repairs without compromising the quality synonymous with the Mercedes-Benz brand. We are looking for an individual who embodies our commitment to delivering the best dealership experience through continuous improvement and a relentless pursuit of excellence.
Responsibilities of a Mercedes-Benz Shop Foreperson
This demanding yet rewarding position requires a multifaceted skillset and a proactive approach. Key responsibilities include:
- Workflow Management: Strategically planning and directing the daily flow of service work through the workshop, ensuring optimal efficiency and timely completion of repairs.
- Team Leadership & Motivation: Leading and mentoring a team of skilled technicians, fostering a positive and collaborative work environment. This includes providing guidance, encouragement, and setting a positive example, especially during periods of high workload.
- Performance Monitoring: Utilizing CDK and other systems to meticulously track technician performance, ensuring accurate timekeeping, proper flagging, and efficient progress on repair orders. Analyzing production reports to identify and address any performance issues.
- Technical Expertise & Guidance: Possessing comprehensive knowledge of all tools and equipment used in diagnosing, troubleshooting, and repairing the complex hydraulic, pneumatic, and electrical systems found in all Mercedes-Benz models. Serving as a technical resource and mentor for the technician team.
- Customer Interaction & Communication: Interacting directly with customers to explain repair procedures, conduct road tests, and address any inquiries regarding their Mercedes-Benz vehicles, ensuring clear and professional communication.
- Mentorship & Training: Providing ongoing mentorship and training to technician trainees, interns, and line technicians, focusing on proper diagnostic techniques, efficient repair practices, and the effective use of available tools and resources.
- Disciplinary Action & Performance Management: Monitoring technician behavior and implementing disciplinary measures when necessary, maintaining a professional and productive workshop environment.
- Safety & Cleanliness: Maintaining a clean, organized, and safe work area, and ensuring all technicians adhere to safety protocols and maintain their individual workspaces accordingly.
Qualifications and Skills
The ideal candidate will be a highly organized, self-motivated team player with exceptional communication and interpersonal skills. Furthermore, candidates should possess:
- Proven experience as an automotive technician, preferably with Mercedes-Benz vehicles.
- Strong leadership qualities with the ability to motivate and guide a team.
- Excellent diagnostic and problem-solving skills.
- Proficiency in using diagnostic tools and equipment.
- Exceptional communication skills, both verbal and written, with the ability to explain technical information to both technical and non-technical audiences.
- Strong organizational and follow-up skills.
- A positive attitude and excellent work ethic.
- Ability to commute to and from our Mercedes-Benz Manhattan location on 11th Avenue in New York City daily.
Join the Mercedes-Benz Manhattan Team
This is an exceptional opportunity to advance your career and join the prestigious Mercedes-Benz Manhattan team. We offer a competitive salary range of $130,000.00 – $150,000.00, commensurate with experience and qualifications. If you are a dedicated and skilled automotive professional seeking a leadership role in a dynamic and world-class environment at Mercedes Benz Manhattan 11th Avenue New York Ny, we encourage you to apply.
