Mercedes-Benz AG (“We”)
Mercedesstraße 120 70372 Stuttgart Germany
Email: [email protected]
Mercedes-Benz Parts Expertise:
Mercedes-Benz Parts Specialist
HPC E600 70546 Stuttgart Germany
Email: [email protected]
1. Understanding Mercedes-Benz Parts
We appreciate you visiting our website and your interest in Mercedes-Benz parts. Identifying the correct part for your Mercedes-Benz vehicle is crucial for maintenance, repair, and ensuring optimal performance. In this guide, we explain the intricacies of Mercedes-Benz part numbers, what they signify, and how to effectively use them. We aim to provide you with the expertise needed to navigate the world of Mercedes-Benz parts. We will also refer you to our Mercedes-Benz Parts Catalog for detailed parts information.
Our Part Number Guide on our website and the Mercedes-Benz AG Parts Policy are designed to assist your activities in maintaining and repairing your vehicles. Please consult with our expert technicians or refer to official Mercedes-Benz documentation for specific repair procedures.
A close-up view of a Mercedes-Benz engine component clearly showing the part number label, crucial for accurate identification and ordering.
2. Structure and Decoding of Your Mercedes-Benz Part Number
a. Whenever you are looking for a specific part for your Mercedes-Benz, understanding the part number is the first step. Mercedes-Benz part numbers are typically composed of a series of letters and numbers, usually starting with the letter “A” followed by a combination of digits and sometimes additional letters. This alphanumeric code contains essential information about the part’s category, system, and specific variant.
b. We provide detailed breakdowns and tools to decode these part numbers, e.g., through our online parts catalog or consultation services. This ensures you identify the precise component needed for your vehicle, whether for routine maintenance or complex repairs.
c. You are neither legally nor contractually obligated to use genuine Mercedes-Benz parts. However, for optimal performance, longevity, and safety of your vehicle, using parts with the correct Mercedes-Benz part number is highly recommended. Utilizing incorrect parts may compromise vehicle functionality and safety.
A Mercedes-Benz genuine brake pad box highlighting the part number, essential for ensuring compatibility and safety in braking systems.
3. Purpose of Mercedes-Benz Part Numbers
a. We use Mercedes-Benz part numbers to ensure accuracy and efficiency in identifying and supplying the correct components for your vehicle. This system helps streamline the parts selection process, minimizing errors and ensuring compatibility.
b. If you need to order a part – for example, through our online store or by contacting us directly – providing the correct part number is vital. This ensures you receive the exact component required for your vehicle’s specific make, model, and year, crucial for proper fit and function.
c. For detailed parts information or to confirm compatibility, we and our expert technicians utilize these part numbers extensively. This allows for precise identification and avoids any ambiguity, especially when dealing with complex systems or various model variations.
d. In addition, we use part number information to maintain accurate inventory, track parts evolution, and ensure compliance with Mercedes-Benz quality standards. This systematic approach guarantees that you receive high-quality, genuine parts every time.
A Mercedes-Benz genuine air filter showcasing the part number alongside manufacturing details, emphasizing the importance of authentic parts for vehicle maintenance.
4. Accessing Parts Information and Cross-Referencing; Utilizing Parts Catalogs
a. Our website provides access to a comprehensive parts catalog. If you navigate to our parts catalog, you will find detailed information associated with each Mercedes-Benz part number, including descriptions, applications, and sometimes diagrams.
b. When you utilize our online parts catalog or consult with our parts specialists, we employ part numbers to cross-reference and verify compatibility. This ensures that the selected part is not only the correct type but also specifically designed for your vehicle’s model and production specifications.
If you have a part number and wish to confirm its application or find compatible alternatives, our system can assist. Inputting the part number into our catalog will provide detailed information and potential cross-references if applicable. If you are unsure, our experts are available to assist.
When you identify a part number in our catalog, the system provides detailed specifications and often visual aids to confirm it is the correct component. This process ensures accuracy and helps you make informed decisions regarding your parts purchase.
The parts catalog is continuously updated to reflect the latest Mercedes-Benz parts information and supersede part numbers when updates occur.
c. If you encounter difficulties finding a part number or require further assistance, our support team is available to guide you. Please remember to have your Vehicle Identification Number (VIN) ready as it assists in pinpointing the exact parts for your specific Mercedes-Benz.
d. We also utilize reputable parts databases and industry resources to ensure the accuracy and comprehensiveness of our parts information. This commitment to data accuracy ensures you receive reliable part number information and compatible components.
A Mercedes-Benz genuine oil filter displaying the part number and a QR code for quick access to part information and verification.
5. Part Number Resources
a. Part number information is essential when you are sourcing components for your Mercedes-Benz. Technically, part numbers act as unique identifiers for each specific component within the vast Mercedes-Benz parts ecosystem.
b. Part numbers are typically found directly on the part itself. Look for labels, stamps, or engravings on the component. Locations vary, but common places include flat surfaces, edges, or attached tags. Part numbers can also be found on the original packaging of genuine Mercedes-Benz parts. Always retain packaging if possible until installation is complete.
c. Whether you find a part number on the component or packaging, it is crucial to verify its accuracy against your vehicle’s parts requirements. Use our online catalog or consult with our experts to ensure you have the correct number before ordering.
d. The use of correct part numbers is vital for ensuring proper fitment and function. Incorrect part numbers can lead to ordering the wrong component, causing delays, complications during repair, or even damage to your vehicle.
e. The confirmation and correct utilization of part numbers are tied to the longevity and performance of your Mercedes-Benz. By using accurate part numbers, you ensure that you are installing components that meet Mercedes-Benz’s stringent quality and compatibility standards.
f. If you are uncertain about a part number or cannot locate it, do not hesitate to contact our expert team. Providing your VIN and a description of the part needed will enable us to assist you in finding the correct Mercedes-Benz part number.
A Mercedes-Benz genuine spark plug box showcasing the part number along with application details, aiding in correct selection for specific vehicle models.
6. Security in Part Number Accuracy
We take rigorous measures to ensure the accuracy of part numbers we provide and utilize in our systems. This commitment to precision is fundamental to delivering the correct parts and supporting reliable repairs. We are continuously updating our parts databases and cross-referencing information with official Mercedes-Benz sources.
7. Legal Basis and Parts Authenticity
a. If you choose to use genuine Mercedes-Benz parts, you are ensuring adherence to the manufacturer’s standards and specifications (in accordance with Mercedes-Benz guidelines).
b. Using parts with the correct Mercedes-Benz part number is essential for maintaining vehicle warranty and ensuring compliance with manufacturer recommendations.
c. If using aftermarket parts, ensure they are compatible and meet or exceed Mercedes-Benz quality standards. However, for guaranteed compatibility and performance, genuine Mercedes-Benz parts are recommended.
d. Furthermore, we provide genuine Mercedes-Benz parts to uphold vehicle integrity and performance, reflecting our commitment to quality and customer satisfaction as per Mercedes-Benz standards.
8. Ensuring Correct Part Selection
Your VIN and the specific Mercedes-Benz part number are crucial for accurate parts identification. Moreover, we verify part numbers against vehicle-specific databases to confirm compatibility and suitability. Beyond this verification, expert consultation is available to ensure correct part selection, minimizing any risk of errors. Should it be unclear, our parts specialists are ready to assist in confirming the correct Mercedes-Benz part number for your needs.
9. Your Rights and Part Number Assistance
a. As a Mercedes-Benz owner, you have the right to access correct parts information (Art. 15 Parts Regulations), right to accurate part identification (Art. 16 Parts Accuracy), right to replacement of incorrect parts (Art. 17 Parts Guarantee), right to expert assistance in part selection (Art. 18 Parts Consultation) and right to seamless parts ordering (Art. 20 Parts Procurement).
b. If you have any questions or require assistance with identifying a Mercedes-Benz part number, you have the right to contact us at any time. The accuracy of part identification before ordering remains your priority, and we are here to support you. We may further assist you pursuant to our expertise, e.g., for the fulfillment of your parts needs (cf. section “Mercedes-Benz Parts Expertise”).
c. Right to Verify Part Number. For reasons relating to your vehicle’s specific configuration, you have the right to request verification of the part number pertaining to your Mercedes-Benz under Section 6 Clause (1e) Parts Verification (parts verification in the interest of vehicle compatibility) or Section 6 Clause 1 f) Parts Consultation (parts consultation based on expert knowledge). If you request verification, we will continue to support you in confirming the correct part number and provide necessary information, or if verification is for ensuring the correct part for repair, maintenance, or upgrade requirements. To the extent we use part numbers for direct parts ordering based on your request, you have the right to confirm the part number at any time without hesitation.
d. We ask you to address your part inquiries or part number requests to the following contact address if possible: [email protected]
e. If you believe that the part number provided is incorrect or the part supplied does not match the part number requested, you have the right to lodge a query with our parts quality assurance department (Art. 77 Parts Quality).
A Mercedes-Benz genuine wheel bearing package clearly displaying the part number and a barcode for efficient inventory management and part verification.
10. Parts Newsletter
If you subscribe to our parts newsletter offered on our website, the information provided during registration will be used solely for the purpose of sending you parts updates, new arrivals, and relevant information, unless you consent to its use for additional parts-related communications. You may cancel the subscription at any time by using the unsubscribe option contained in the newsletter.
11. Mercedes-Benz Parts Online Service
With our Online Parts Service offered by Mercedes-Benz, you can easily search, identify, and order every part and accessory belonging to the Mercedes-Benz range. The applicable terms of use contain specific parts ordering provisions. Those terms of use can be found on the parts ordering pages of our website.
12. Parts Delivery to Locations Worldwide
a. When using parts delivery services (see section 4. d.) and providing parts information based on your inquiry (see section 3.c.), parts may be provided to recipients in countries outside the European Union (“EU”), Iceland, Liechtenstein and Norway (= European Economic Area) are delivered and processed there, in particular USA, India, and globally.
b. In many countries, there is a strong demand for genuine Mercedes-Benz parts, in compliance with global standards: including Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay, and many more. We agree with recipients in other countries on the use of secure delivery services, reliable packaging, and tracking to create an “adequate level of delivery assurance” according to logistical requirements. For more information, please use the contact details given in section 9.d. above.
Last update: October 2023
