After an extensive search for the ideal vehicle, a 2019 Mercedes-Benz GLA 250 was finally acquired, presenting an opportunity to delve into a real-world ownership experience. While test drives offer a glimpse, nothing compares to the insights gained from putting hundreds of miles on the odometer. This review aims to provide a candid perspective for those considering a GLA, highlighting both the delights and drawbacks encountered along the way.
Navigating the Mercedes-Benz options and packages can be overwhelming. The sheer number of available features, some seemingly basic, requires careful consideration. It’s almost comical that a garage door opener is listed as an option in a luxury vehicle. The desire for a specific set of features often leads to compromises, as Mercedes-Benz frequently bundles desired options with less appealing ones. Many features considered standard on mainstream vehicles require upgrades on a Mercedes-Benz, a reality that prospective buyers must accept.
For anyone contemplating a GLA purchase, especially a 2019 model, meticulous research into available options is paramount. Create a list of must-have features, leaving no assumptions unchecked. For instance, even in the 2018 GLA model, only the driver’s seat is power-adjustable as standard; the passenger seat is an optional extra. Such nuances emphasize the importance of thorough option verification.
The search for a GLA with specific features proved challenging across a wide geographical area. Ultimately, settling for a model involved some feature compromises. The initial preference was for a white GLA “Night Edition” (or “Midnight Edition”), distinguished by black accents and rims. This aesthetic appeal added another layer to the search complexity.
Beyond feature availability, the dealership experience presented unexpected hurdles. Encounters with salespeople were often marked by misinformation and questionable tactics. Obtaining basic information like window sticker details sometimes required persistence. Instances of sales representatives misrepresenting vehicle features were not uncommon, necessitating extra verification steps to avoid disappointment. One particularly concerning incident involved tire replacements with lower-quality alternatives just before vehicle pickup, thankfully caught during pre-delivery inspection photos. These experiences underscore the need for buyer vigilance and thorough inspection at every stage of the purchasing process, even at reputable dealerships.
Even at the chosen dealership, a minor windshield crack was discovered upon pickup, suggesting a lack of thorough pre-delivery inspection. While rectified, the filled crack remains a blemish on a new vehicle, positioned directly in the driver’s line of sight. These dealership interactions highlight a need for improved customer service and transparency within the Mercedes-Benz sales network. Perhaps a streamlined online purchasing model, similar to emerging platforms, could offer a more transparent and efficient alternative in the future.
Despite these purchasing challenges, the focus shifts to the vehicle itself. The following points detail both the drawbacks and advantages discovered during ownership. It’s important to note that these are subjective observations, and individual priorities may vary.
One highly desired feature was Apple CarPlay. While present, its functionality differs from expectations set by other vehicles. Unlike some newer, even older mainstream models with wireless CarPlay, the 2019 GLA 250 requires a wired connection. Compounding this is the impractical phone storage within the car. The center console’s small size and USB port placement create an awkward arrangement, with the console door potentially stressing the connection cable. This feels like an afterthought in design, especially for a vehicle in this class. Fortunately, basic iPhone contact functionality is available via Bluetooth without a wired connection.
The firm ride quality of Mercedes-Benz vehicles is well-documented, and the GLA 250 lives up to this reputation, perhaps even exaggerating it. The road feel is pronounced, transmitting even minor surface imperfections directly to the cabin. While anticipated based on reviews, the extent of the firmness might be surprising for some.
Remote start was another sought-after feature. While the Mercedes Me app offers this functionality, its execution is less straightforward than traditional key fob systems. The process involves multiple steps within the app, including button presses, holds, and a PIN entry. Furthermore, limitations exist, such as the inability to pre-set heated seats for remote start and a minimum fuel level requirement. Most surprisingly, the engine shuts off upon door opening after a remote start, negating some of the convenience. This complex implementation contrasts with the simplicity expected of remote start systems.
Modern driver-assistance features are increasingly common. Side-view cameras, activated with turn signals, are a useful feature found in some competitor vehicles. However, the GLA 250 lacks this functionality. Similarly, adaptive headlights that turn with steering input, present in vehicles like Lexus models, are absent in the GLA. While not critical omissions, these are features one might expect at this price point.
The standard floor mats are a noticeable low point. Their quality and appearance are underwhelming, resembling basic indoor/outdoor carpeting. Their durability is questionable, leading to an almost immediate replacement with more robust rubber tray mats. This cost-cutting measure is surprising and detracts from the overall perceived quality.
Continuing the theme of cost-conscious material choices, the seats are upholstered in “leatherette,” a vinyl-like material. While technically not cloth, the use of imitation leather in a Mercedes-Benz is disappointing. Cloth seats might have been a more honest and arguably more durable choice than this faux leather.
Interior storage is notably limited. The glove box barely accommodates essential documents, and the center console, housing USB ports, offers minimal additional space. Door pockets are equally small. This lack of storage might be typical for small cars, but it’s worth considering for those who carry multiple items.
The door closing sound lacks the solid “thud” often associated with quality vehicles. The GLA’s doors sound somewhat hollow upon closing, contributing to a less substantial feel.
Illuminated door sills are absent, another feature relegated to the options list. This reinforces the impression that many expected features are optional extras, prompting a humorous, albeit slightly cynical, thought about future standard features potentially becoming optional, like seats themselves.
The climate control buttons are small and fiddly, requiring more attention than ideal to locate and operate while driving. Their size and lightweight feel further contribute to a sense of cost-cutting.
The infotainment screen, while adequately sized, appears somewhat tacked-on to the dashboard, rather than integrated seamlessly. Its design suggests an afterthought rather than a cohesive element of the interior.
Fuel economy is another area of slight disappointment. Achieving less than 25 miles per gallon, the GLA 250’s fuel consumption is comparable to older, larger six-cylinder vehicles, falling short of expectations for a downsized model intended for fuel efficiency.
Noise levels within the cabin are higher than desired. Wind and engine noise contribute to a less refined driving experience than expected in a luxury vehicle. Upgrading the sound system becomes almost necessary to mitigate road noise with music.
A minor ergonomic inconvenience is the driver’s side sun visor’s design, making it difficult to fold down with the left hand due to the absence of a finger indent.
The panoramic roof, while visually impressive from the outside, offers a surprisingly small opening when retracted. The sunroof’s actual functionality doesn’t quite live up to the panoramic aesthetic promise.
The optional garage door opener, an expected convenience, proved incompatible with certain garage door systems, including Sears Craftsman models. This renders the paid option useless for some users, requiring a return to traditional visor-clipped openers.
Despite this extensive list of criticisms, it’s crucial to reiterate that the overall ownership experience is not negative. The criticisms stem from high expectations associated with the Mercedes-Benz brand and the specific features that fell short of those expectations.
Moving to the positive aspects, the upgraded Harmon Kardon sound system is a standout feature. While the standard system wasn’t evaluated, the upgraded audio delivers exceptional sound quality, enhancing the driving experience significantly.
Handling is a strong point. The GLA 250 exhibits nimble cornering, a tight turning radius, and responsive braking. Maneuvering and parking are easy, contributing to confident driving dynamics.
Seat comfort is surprisingly good. Despite the “leatherette” upholstery, the seats offer ample adjustability, allowing for a comfortable and supportive driving position. The range of seat and steering wheel adjustments is commendable.
Safety features are abundant and appreciated. The rearview camera provides a clear and wide view, even in low-light conditions. The eight-inch monitor is well-suited to the cabin size. Lane departure warning, adaptive cruise control, and blind spot monitoring systems all contribute to a safer driving experience. However, verifying the presence of these options on the window sticker is essential, as they are not all standard.
The hands-free liftgate is a convenient feature, although its activation can be slightly finicky, requiring precise foot placement. With practice, it becomes more reliable.
The Mercedes Me app is well-designed and user-friendly. It provides useful vehicle information and remote functions, adding a layer of modern convenience to ownership.
In conclusion, the 2019 Mercedes-Benz GLA 250 is a vehicle with a mix of positive and negative attributes. The white “Midnight Edition” aesthetic is undeniably appealing, drawing compliments. However, the purchasing process and certain feature implementations were less than ideal.
Comparing it to more mainstream vehicles: while a Honda Civic may offer more standard features for less money, the Mercedes-Benz aims to provide a different ownership experience, potentially with greater engine longevity and better resale value. It represents an entry point into the Mercedes-Benz brand for those seeking a more aspirational vehicle. However, it may not fully match the refinement of more established luxury models.
For prospective GLA buyers, thorough research and test drives are strongly recommended. Carefully evaluate the options list and identify must-have features. Consider renting a GLA for an extended test drive to gain a comprehensive understanding of its characteristics before making a purchase decision. This hands-on experience will provide valuable insights into whether the 2019 Mercedes-Benz GLA 250 aligns with individual needs and expectations.
